Delivery Information
Where we deliver
We currently deliver to the UK and the USA only. We're not able to ship to Europe or other international destinations at the moment.
Shipping fees
UK Mainland
- Standard Delivery (2–3 working days): £3.95, free on orders over £70
- Express Tracked Delivery (1-2 working days, 95% of orders arrive the next working day): £6.50
Both services are sent with Royal Mail. During very busy periods, or for more remote addresses, express can occasionally take an extra day.
USA
- Standard delivery, 2–4 working days — $8
- Free on orders over $95
US orders ship from our US warehouse with all duties and taxes included, so there is nothing to pay on arrival. More on US shipping.
Dispatch times
Orders placed before 1pm Monday to Friday are dispatched the same day. Orders placed after 1pm, or at weekends and bank holidays, go out the next working day.
Delivery estimates run from the point your order leaves our warehouse, not from when you place it. You'll receive a tracking email as soon as it's on its way.
Changed your mind?
You have 1 hour after placing your order to make changes, using the link on your order confirmation page and in your confirmation email. After that your order has been sent to our warehouse and we're not able to change it.
Our packaging
We use 100% plastic-free, recyclable packaging to ship our products. Please make sure it's disposed of correctly if you're not reusing it.
Need some inspiration for reusing our packaging? Find some of our creative ideas here.
Sending as a gift?
We'd love you to send our bags directly from our warehouse to your recipient. There's no billing information included in the parcel, so it's ready to give as it arrives.
Our mailing carton is letterbox friendly for contactless delivery, up to six medium bags. You can also add your own message to the packing slip on the cart page before you check out.
Need to return something?
All returns are handled through our returns portal:
Full details are in our Returns & Refund Policy.
Questions
Email us at hello@kindbag.co and we'll be happy to help. Our customer care team is available Monday to Friday.
