Returns & Refunds

We really hope you love your Kind Bag. If you're not happy for any reason, or you've simply changed your mind, you can return your order within 30 days of delivery.

Step 1: Register your return in our portal

Every return must be registered in our returns portal before you send it back.

👉 kindbag.co/tools/return

Our warehouse uses the portal to know your parcel is coming and which order it belongs to. Returns sent without being registered in the portal cause significant delays, as our team has to manually trace every unregistered parcel before a refund can be processed.

It only takes one minute to do. You'll need your order number and the email address you used to order.

If you have any trouble using the portal, email hello@kindbag.co and we'll help you register your return.

Step 2: Label your parcel with your name and order number

Please include a note inside your parcel with:

• Your full name
• Your order number (e.g. KB-10000)

Without your name and order number, we can't match your return to your order, and your refund will be delayed until we can identify it. Your order number is in your order confirmation email.

Step 3: Send your parcel to the right address

Please send your return to the address that matches where you ordered from.

UK and international orders (kindbag.co):

Wonderpack c/o Kind Bag
1 Consort Way
Burgess Hill
West Sussex
RH15 9TJ
United Kingdom

US orders (us.kindbag.co):

G10 Fulfillment c/o Kind Bag
1501 E Wisconsin St
Delavan, WI 53115
United States

Returns sent to the wrong address may be delayed or may not reach us.

Return postage is paid by you. The parcel is your responsibility until it reaches us, so we recommend a tracked service that covers the value of the goods. Please keep your tracking details until your refund has been processed.

Condition of returned items

Please return items unused, in their original packaging, with labels still attached. It's fine to handle an item the way you would in a shop to check it. If an item has been used beyond that, we may reduce your refund to reflect the loss in value.

Your refund

Once your return arrives at our warehouse, please allow up to 7 days for us to check it and process your refund. This timeframe applies to returns registered in our portal and labelled with your name and order number. Your refund will go back to your original payment method.

If you return within 14 days of delivery, we'll refund the price of the items plus the standard delivery charge you paid. If you chose a faster delivery option, we'll refund the cost of our standard delivery.

If you return between 15 and 30 days after delivery, we'll refund the price of the items, but the original delivery charge isn't refundable. If your order qualified for free delivery and you return part of it, taking it below the free delivery threshold, the cost of standard delivery (£3.95 in the UK) will be deducted from your refund.

If more than 7 days have passed since tracking shows your return was delivered and you haven't heard from us, please get in touch and we'll look into it.

Faulty items

All our products come with a 2 year warranty from the date of purchase, including bags bought from our stockists.

If something isn't right, don't use the returns portal. Email hello@kindbag.co with:

• A close-up photo of the fault, and one of the whole product
• Your order number, if you bought from us
• If you bought from a stockist, the shop name, purchase date and proof of purchase

Proof of purchase can be a receipt, a gift receipt, the retailer's order confirmation, or a bank statement entry with everything except the shop, date and amount blacked out.

Please hold on to the bag and don't post anything back yet. We'll review your photos and let you know the next step. If we need a faulty item returned, we'll cover the postage.

This warranty is in addition to your legal rights as a consumer, which are not affected.

Questions

Anything at all, email hello@kindbag.co and we'll be happy to help.