Refund policy
Returns & Refunds
We really hope you love your Kind Bag. If for any reason you're not happy, or you've simply changed your mind, you can return your order within 30 days of purchase.
How to start a return
All returns are handled through our returns portal:
This is the only way to start a return, so please don't post anything back before you've been through it. The portal will confirm your return and tell you exactly where and how to send it.
What we can accept
Any item can be returned within 30 days of purchase, including sale items.
Please make sure the product is:
- Unused and in its original condition
- In its original packaging
- With all labels and tags still attached
Return postage
You're responsible for covering the cost of returning your order, and the item remains your responsibility until it reaches us. We'd recommend sending it with tracking, using a service that insures you for the value of the goods.
Your refund
Once your return arrives with us in the right condition, we'll credit a full refund to your original payment method within 7 working days.
Please note that the postage charge from your original order isn't refundable.
Faulty items
We expect every Kind Bag to arrive in perfect condition and to be of excellent quality. All our products are covered by a 2 year warranty from the date of purchase.
If something isn't right, please email us at hello@kindbag.co with:
- A close-up photo of the fault, and one of the whole product
- Your order number, or where and roughly when you bought it if it came from one of our stockists
Please don't post the item back to us. Once we've seen the photos, we'll get a replacement sorted for you and you're welcome to keep the original.
Bags bought from one of our stockists are covered too, so do get in touch even if you didn't order directly from us. We do require evidence of purchase within 2 years though.
Questions
Anything at all, email us at hello@kindbag.co and we'll be happy to help.
